Artifact: RICE Score — Kestrel CSV Export

RICE score for Kestrel's CSV-export ticket -- exercises co-07. Kestrel is a fictional product; every quoted number, question, or finding here is an illustrative, constructed example, not real data or a real transcript.

Factor	Value	Unit
Reach (R)	400	managers who would use the export, per quarter
Impact (I)	1	Intercom's discrete scale (3 massive, 2 high, 1 medium, 0.5 low, 0.25 minimal)
Confidence (C)	0.8	80%, based on the payroll-prep pain named directly in interviews
Effort (E)	2	person-months

RICE = (400 × 1 × 0.8) ÷ 2 = 320 ÷ 2 = 160