Artifact: Discovery-vs-Delivery Commit-Now Call — Kestrel Swap Approvals

A commit-now call after five weeks of shift-swap-approval discovery -- exercises co-24, co-06. Kestrel is a fictional product; every quoted number, question, or finding here is an illustrative, constructed example, not real data or a real transcript.

Riskiest assumption at stake: will managers actually trust a faster, one-tap approval flow enough to stop manually reviewing every swap request line by line?

Evidence so far: interviews 1 through 8 surfaced new detail each time. Interviews 9 through 12 repeated the same core finding without adding anything new: managers want faster approval specifically for routine, same-role, same-shift-length swaps, but still want to manually review anything unusual (a swap across roles, or into overtime). That is a saturation point -- the riskiest assumption is already validated with enough confidence to build against.

Commit-now call: stop scheduling further discovery interviews on this specific question. Commit to building a scoped prototype now -- fast-path approval for routine swaps, manual review preserved for anything unusual -- and let real usage (not further interviews) surface whatever the interviews couldn't.